Refund & Return Policy

Refund & Return Policy – SIVVΛH

Effective Date: November 20, 2025

This Refund & Return Policy (“Policy”) is established in accordance with the applicable provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, along with other relevant legal frameworks governing online retail transactions in India. The Policy reflects standard industry practices while being specifically tailored to the operational processes, logistics structure, and product nature of SIVVΛH, a direct-to-consumer fashion brand offering premium apparel through digital platforms.

At SIVVΛH, we are committed to conducting our business with transparency, fairness, and accountability, while maintaining strict quality standards. This Policy is designed to clearly outline the conditions under which return, replacement, or refund requests may be evaluated, ensuring a balanced approach between customer satisfaction and responsible operational practices.

1. No Returns for Size Selection or Personal Preference

SIVVΛH does not accept returns, exchanges, or replacements in cases involving:

• Incorrect size selection by the customer
• Change of mind after receiving the product
• Personal expectations regarding fabric feel, styling, colour perception, or pricing value

Each product page contains a detailed size chart, imagery, and product specifications to help customers make informed purchase decisions. Customers are strongly advised to review these details carefully before placing an order.

2. Limited Return Eligibility – Damage or Manufacturing Defect

Return or refund requests may be considered strictly in genuine cases such as:

• Product received in damaged condition
• Verified manufacturing defect in the garment
• Incorrect item or design delivered

Customers must report such concerns within the prescribed timeline and provide sufficient supporting proof for evaluation.

3. Mandatory Proof Submission

To be eligible for review, customers must share:

• Clear photographs highlighting the specific defect or damage
• A continuous unboxing video recorded from the moment of parcel receipt until the product is fully revealed, showing original packaging and tags intact

Requests submitted without adequate proof may not qualify for return processing.

4. Strict Reporting Window

Return requests must be raised within 48 hours (2 calendar days) of delivery.
Requests raised beyond this timeframe may not be eligible for evaluation under any circumstances.

5. Return & Resolution Process

  1. Customers must email support@sivvah.com with their Order ID and issue description

  2. Required images and unboxing video must be attached

  3. The SIVVΛH team will review the request within a reasonable timeframe

  4. If approved, SIVVΛH may offer:

• A replacement, subject to product availability, or
• A refund to the original payment method

6. Refund Processing Timeline

Approved refunds are processed within 7–10 business days from the date of approval.
The time taken for funds to reflect in the customer’s account may vary depending on the bank or payment gateway provider.

7. Reasons for Rejection

Return or refund requests may be rejected if:

• The request is submitted after the 48-hour reporting period
• The product shows signs of usage, washing, staining, or alteration
• Tags, packaging, or complimentary items are missing
• The reported concern is unrelated to product damage or manufacturing defect
• Submitted proof is insufficient, unclear, or inconsistent

Customer Support

For any assistance regarding returns or refunds, customers may contact
📧 support@sivvah.com

This Policy reflects SIVVΛH’s commitment to delivering a premium, reliable, and responsible shopping experience while ensuring fair treatment for both customers and the Brand.