At SIVVAH, we believe in mutual trust and transparency. To ensure your security and help us resolve any return requests quickly and fairly, we kindly request you to record a clear video from the moment you receive the parcel from the courier partner until the package is fully opened. In case of a return, please make sure the product is unused, in its original condition, and returned with all tags, packaging, and included goodies. This process is designed to protect both you and us, and to ensure a smooth and faster resolution.