Your trust matters to us. Every SIVVAH product is prepared with care and goes through multiple quality checks before dispatch. If we find a defect, we’d rather hold the order than send you a product that doesn’t meet our standards.
For a smooth and hassle-free replacement experience, we kindly request you to record a continuous unboxing video from the moment you receive and open your parcel. Please do not accept a parcel that appears open, tampered with, or damaged. The unboxing video helps us verify genuine concerns fairly and protect both our customers and our brand. Replacement requests without an unboxing video may be difficult to verify and may not be eligible, subject to applicable consumer protection laws.
Need assistance? We’re here to help.
Mail us at support@sivvah.com